Love this service!!! 100% Satisfied since the first day I have had this service. From the customer service representative making the appt for service down to the technician helping me fix the problem, all are wonderful to speak to and deal with.
Because we’ve been around for nearly 150 years, San Jose Water Company doesn’t do business with just anybody…I think that over the years HomeServe has developed a sound reputation
Everyone involved on the HomeServe side, from the call center reps on the phone to the contractors in the field, is representing the First Energy brand to our customers. It was important for us to partner with a company with the same standards and culture to deliver what the customer was promised and what the customer expects.
The service was great. The contractor was very courteous and took his time. I told him I did not know exactly what the problem was so he checked things over, found a broken wire and repaired that to get my heater running. I would recommend to anybody that they get the service.
They were prompt, were patient in finding the problem and took care of it.
Everything was very prompt. I was very satisfied. The technician came before he was scheduled. I had no problem and did not have to wait around for him.
“HomeServe is a good partner of ours. They are very timely, and they get us the answers very quickly if we have any problems that arise.”
We’ve had HomeServe for a long time and we’ve had to call them several times and we have always been satisfied with the way it was handled. We have had no complaints. It’s been a lifesaver for us and when you call somebody and it’s cold you’re not waiting days and days. It’s a blessing really.
I was extremely pleased with everything that HomeServe provided. The technician was very skilled and he went out of his way to make sure I was satisfied. I was overwhelmed by the services that I received.
The service was fast, friendly, professional, efficient and courteous. They made me feel comfortable with any questions that I had.
The service was very good and if there was anything going wrong, they were honest about it. The problem was resolved with the same day.
I have been a customer with HomeServe for around 5 years, I greatly appreciate the courtesy, professionalism and the understanding of the services offered. I would recommend HomeServe to anybody. HomeServe takes pride in the contractors hired and it shows.
Our customers that have considered or purchased services from HomeServe have a more positive impression of AEP and rate us higher in customer experience and satisfaction. As a result we are exploring additional service offerings with them at
HomeServe’s experienced team of professionals ensures a program is crafted that is custom-tailored to our brand and fits the needs of our customers.